Initial Disclosure Document

The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. R SYMONS LTD, 10 QUEENSWAY, NEW MILTON, BH255NN - UNITED KINGDOM is authorised and regulated by the Financial Conduct Authority (our registration number is 665451 as a credit broker and is included on the Financial Services Register https://register.fca.org.uk)

Initial Disclosure Document - Consumer Credit
Your Finance Options

R Symons LTD registered in England and Wales Company No. 07447410 authorised and regulated by the Financial Conduct Authority FRN 665451. We act as a credit broker not a lender, working with several carefully selected finance providers who may be able to offer you finance for your purchase. Whichever finance provider we introduce you to, we will receive a commission by way of either a percentage of balance funded or single case fee. The finance providers we work with could pay commission at different rates, this will not affect the amount you pay the lender for your credit agreement. You will be provided full information before completing your finance agreement and you can request further information at any time. We do not charge a fee for our services. All finance is subject to status and income, terms and conditions apply, applicants must be 18 years or over.

We have taken steps to ensure that if, while advising you, we make a recommendation; such recommendation will be suitable for your demands and needs at the time the recommendation is made. In assessing your demands and needs we may seek such

information about your personal circumstances and objectives as might be relevant to enable us to identify your requirements. It is

important that you provide us with accurate and relevant information.

We always aim to provide a first-class service, however if you have any cause for complaint any enquiry can be raised by

contacting us using the address and telephone number below. Should you remain dissatisfied, you have the right to ask the

Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service: Financial Ombudsman

Service, Exchange Tower, London, E14 9SR.

As an organisation we are committed to treating our customers fairly, before, during and after a sale.

Before the sale you can expect:

To have any significant and unusual exclusions or exceptions relating to the finance agreement brought to your attention

A clear statement of price, including where applicable a breakdown of any interest charges

Details of your cancellation rights and our complaints procedure

Copies of your finance agreement documentation or information as to when these documents will be dispatched

After the sale you can expect:

Not to encounter any barriers to cancelling your finance agreement within regulatory agreed timeframes

To have any complaint dealt with in a timely and professional manner

If at any time you feel you have not been treated fairly by any member of our staff, please contact us by writing to R SYMONS LTD,

10 QUEENSWAY, NEW MILTON, BH255NN or by telephone 03333448638 or by email sales@rsymons.co.uk

Confidentiality and Data Protection

Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering, and

renewing finance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. For full

details of where your information will be sent and the purpose of such data transfer, please ask us.